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SHIPPING, RETURNS & EXCHANGES

Shipping & Handling Information

USPS Priority 2-3 day Shipping - Complimentary Shipping and Handling (Domestic Only)

Most orders are shipped within 1-2 business days, however please allow 3-5 business days for order fulfillment during busy seasons. Your order should arrive 2-3 business days after shipping if ordered by 3:00PM (ET). Please note that 2-3 day orders placed after 3:00PM (ET) on Friday, Saturday, or Sunday will be processed on Monday and should arrive 2-3 business days after shipping.  Saturday, Sunday and holiday delivery is not available.

FedEx/DHL Priority 2-3 day Shipping - Complimentary Shipping and Handling (International Only)

Most orders are shipped within 1-2 business days, however please allow 3-5 business days for order fulfillment during busy seasons. Your order should arrive 2-3 business days after shipping if ordered by 3:00PM (ET). Please note that 2-3 day orders placed after 3:00PM (ET) on Friday, Saturday, or Sunday will be processed on Monday and should arrive 2-3 business days after shipping.  Saturday, Sunday and holiday delivery is not available. Please note - We cannot be help responsible for any shipping delays or lost packages due to incorrect address information. Buyer is responsible for all taxes and import fees related to international shipments. Refunds will not be given due to non-payment of import taxes, duties, or refused packages.

P.O. Boxes and APO/FPO/DPO, and Freight Forwarders

Currently, we do not allow shipments to P.O. Boxes.  Billing addresses may contain P.O. Boxes.  We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations. If you have any questions, please email us at custservice@TheStonesJewelry.com.  You may also call one of our Customer Care Specialists at 1(800) 523-0971.

Returns & Exchanges

We offer returns and exchanges on all products ordered within a 14-day period. All products must be in unworn condition inside of the original packaging with receipt attached. Please contact us directly at custservice@TheStonesJewelry.com for further instructions on our returns process.

*We are not responsible for any loss due to an incorrect address or tax/duty import fees not being paid. Refunds will not be given due to non-payment of import taxes, duties, or refused packages.